Shamaas Return and Refund Policy

Welcome to Shamaas! We are dedicated to providing you with authentic luxury handbags and watches. Our primary focus is on ensuring that every product you purchase from us is 100% genuine and of the highest quality. We operate our warehouse from Pakistan and serve customers across Saudi Arabia and beyond.

No Refund or Exchange Policy

At Shamaas, we take great pride in the authenticity and quality of our products. Due to the nature of our business and our commitment to maintaining the highest standards, we do not offer refunds or exchanges. We understand that this policy may be stringent, but it helps us ensure that all products sold are genuine and have not been tampered with or used.

Order Confirmation and Shipping Proof

To provide complete transparency and build trust with our customers, we follow a meticulous process once you place an order:

• Order Confirmation: After you place your order, you will receive an order confirmation email detailing your purchase.
• Shipping Proof: We take recorded videos of your package as it is being prepared and handed over to our shipping partner, DHL. These videos serve as proof of shipping and ensure that your order is handled with care.

Shipping Information

All orders are shipped from our warehouse in Pakistan and delivered via DHL. Our shipping time is typically 5-6 working days, and the shipping rate is fixed at SAR100 per order. Once your order is shipped, you will receive a tracking number to monitor the progress of your package.

Contact Us

If you have any questions or need further assistance regarding your order, please do not hesitate to contact us. Our customer service team is always ready to help and ensure your complete satisfaction.

Email: shamaasstore@gmail.com

Thank you for choosing Shamaas. We appreciate your understanding and cooperation with our policies, and we look forward to providing you with the finest luxury products and exceptional service.