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To provide complete transparency and build trust with our customers, we follow a meticulous process once you place an order:

• Order Confirmation: After you place your order, you will receive an order confirmation email detailing your purchase.
• Shipping Proof: We take recorded videos of your package as it is being prepared and handed over to our shipping partner, DHL. These videos serve as proof of shipping and ensure that your order is handled with care.

Our primary focus is on ensuring that every product you purchase from us is 100% genuine and of the highest quality. We operate our warehouse from Pakistan and serve customers across Saudi Arabia and beyond.

To ensure the longevity and pristine condition of your Shamaas handbags and watches, we recommend the following care tips.

• For handbags, store them in a cool, dry place away from direct sunlight, and use a dust bag for added protection.
• Avoid contact with water, oils, and perfumes to prevent stains and damage.
• For watches, keep them clean by wiping with a soft cloth regularly and avoid exposing them to extreme temperatures or magnetic fields.
• Store your watch in its case when not in use to prevent scratches.

By following these care guidelines, you can maintain the beauty and functionality of your luxury items for years to come.