Contact with an expert

    We are here for you.
    Feel Free to contact us anytime

    Feel free to reach out to us at shamaasstore@gmail.com or (686) 492-1044 if you have any other questions. We are here to help!

    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    You can track order through the courier service through which we have send your parcel which is usually DHL. Or you contact us at:

    shamaasstore@gmail.com.

    Phone: +9231412412

    How can I contact Shamaas for further inquiries?

    You can contact us via email at shamaasstore@gmail.com. We are here to assist you with any questions or concerns.

    Do you offer refunds or exchanges?

    No, we do not have a refund or exchange policy. However, we take extra care to provide shipping proof with recorded videos of your package to ensure transparency and trust.

    Where is Shamaas located?

    Shamaas is based in Pakistan, not in Saudi Arabia. We operate our warehouse and shipping from Pakistan.

    How long does shipping take?

    Our shipping time is typically 5-6 working days. We aim to deliver your order as quickly as possible.

    What are your shipping rates?

    Our shipping rates are fixed at SAR100 per order. This ensures you know exactly what to expect when you make a purchase.

    Which courier service do you use for shipping?

    We ship all our orders through DHL, a reliable and trusted courier service, to ensure timely and secure delivery.

    How can I be sure my package has been shipped?

    We provide shipping proof along with recorded videos of your package being prepared and handed over to DHL. This ensures full transparency and peace of mind.

    Can I track my order?

    Yes, once your order is shipped, we will provide you with a tracking number from DHL so you can monitor your package’s progress.

    Do you have a physical store in Saudi Arabia?

    No, we do not have a physical store in Saudi Arabia. We operate exclusively online from our warehouse in Pakistan, serving customers in Saudi Arabia and beyond.

    Quality You Can See, Authenticity You Can Feel!

    At Shamaas, we are dedicated to providing our customers in Saudi Arabia with an unparalleled online shopping experience for authentic branded handbags and watches. Our commitment to authenticity means that every product we sell is 100% genuine, with brand authenticity intact, giving you the confidence and peace of mind you deserve.

    Shamaas Price is Right Guarantee

    Based in Pakistan, our strategically located warehouse ensures efficient operations and timely deliveries. We take pride in maintaining an up-to-date catalog that features the latest trends and collections, all while offering prices that are lower than our competition. Trust Shamaas to deliver exceptional quality, authenticity, and value with every purchase.

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